Refund policy
Below you will find an overview of our most frequently asked questions about the right to return and their answers. Isn't your question in the list below? Please feel free to contact us at support@qoiry.com
Refund Policy and Return Policy
How to return or exchange?
I'm sorry you didn't like your Qoiry. Please contact support@Qoiry.com with your order number and the product you would like to exchange or return and we will take care of the rest.
Help! I can’t find my return slip.
Don't worry - Qoiry packages do not include a return order. Just contact support@Qoiry.com and we will help you with your return or exchange.
What is your return policy?
All returns must be processed within 30 days of receipt of the order.
For returns or if you are unable to return within 30 days, please contact support@Qoiry.com.
An order number is required for returns and you will receive a full refund to the original form of payment. Please note that your original shipping charges will not be refunded.
How long does it take to process a return?
PayPal refunds typically take 5-10 business days to appear on your statement.
What if I receive the wrong product?
We apologize if the product you received is different from what you ordered! Please contact us at support@Qoiry.com and we will be sure to provide you with the Qoiry you ordered!
What is your return process if I am not satisfied with the product?
Yes, within 30 days after receiving your package. Here are your packaging instructions:
- Pack the item securely in a carton.
- Apply the shipping label directly to the address side of the package, covering all previous shipping addresses and barcodes, without overlapping any adjacent sides.
- Use the address provided and include the appropriate postage.
- Send the package from your nearest post office or the carrier of your choice.
If you did not receive a return label, please email support@Qoiry.com
caution! If you receive a defective product, be sure to email support@Qoiry.com before returning your order.
We can then assist you with the return process and find a suitable solution.
Note: If your order was not purchased through www.Qoiry.com, the return policy of the store where you purchased the product applies.
71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM
support@Qoiry.com
+12019710128
Qoiry LLC
